All made to order pieces are final sale and non-refundable. All items are handmade therefore no returns or refunds are accepted. Handmade items may have small imperfections as they are made by 
hand. Any significant imperfections noticed by the artists will be clearly disclosed. All products are packaged carefully and insured shipments. If items arrive broken and/or damaged, please contact us immediately. 

Made to order items ship within 4-6 weeks. Ready to ship items are shipped within 3-5 business days. Packages shipped with UPS, USPS or fedex are fully insured. Packaged shipped with Canada post are not insured. 
Shipping times will vary dependent on customer's location. We are not responsible for custom fees.